This is the first time in 40 years of buying and selling houses that I have written to the estate agent after a sale to express my sincere thanks for the services provided. You are setting a new benchmark in how to get it done in the modern internet age while retaining the all-important personal touch.
From my first meeting with Jill when she made me feel as if she really liked the house and wanted to sell it through Paul’s judicious handling of the competing offers right up to Beckie’s ever-warm and friendly sign-off on completion day today – it has been a real pleasure to have worked with you. Even when the sale got a little stuck due to financing delays down the chain, you quietly checked things out, communicated quickly and reliably with me and retained your calm and highly professional reassurance that everything would be all right in the end. – And indeed you were right.
I have to say (and without naming and names) the established player in Frome was left standing at the start line with a slightly surprised and arrogant expression on their faces!!
So once again, on behalf of my 99 year old aunt (100 in May) and myself, many thanks for making the sale a pleasant experience with a very satisfactory outcome in the end.